Outage in Twilio

SMS Delivery Delays and Failures from Network Subscribers to a Subset of Twilio United States Phone Numbers

Resolved Minor

May 29, 2026 - Started about 12 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays and failures affecting messages sent from US network subscribers to a subset of Twilio US phone numbers, impacting SMS toll-free, long code, and short code services in North America. The issue lasted approximately 1.1 hours before being identified and resolved. Service returned to normal operation with SMS delivery functioning properly.

Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to a subset of Twilio United States Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS Toll-Free, North America Twilio SMS Toll-Free, North America Twilio SMS Long Code, North America Twilio SMS Short Code, North America

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Latest Updates ( sorted recent to last )

RESOLVED about 11 hours ago - at 05/29/2026 07:13AM

The incident has been resolved and SMS delivery from the United States to a subset of Twilio Phone Numbers is operating normally.

MONITORING about 11 hours ago - at 05/29/2026 07:10AM

We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio United States Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 11 hours ago - at 05/29/2026 07:09AM

Twilio customers may be experiencing SMS delivery delays and failures from network subscribers in the United States to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 12 hours ago - at 05/29/2026 06:18AM

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