Outage in Twilio
National Phone Numbers Outside of the US Blocked in 1Console
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced an issue where customers were unable to complete the purchase flow for national phone numbers outside of the US through the 1Console interface. The incident affected the phone numbers component and prevented users from acquiring international numbers for approximately 7 days. Engineers deployed a fix and the purchasing process returned to normal operation.
Our monitoring systems have detected a potential issue with purchasing non-US national phone numbers. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 06/05/2026 03:50PM
Attempting to purchase national phone numbers outside of the US through 1Console are now operating normally.
MONITORING
17 days ago - at 06/04/2026 07:15PM
Attempting to purchase national phone numbers outside of the US through 1Console are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
IDENTIFIED
17 days ago - at 06/04/2026 04:39PM
Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
18 days ago - at 06/03/2026 04:39PM
Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
19 days ago - at 06/02/2026 04:39PM
Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
20 days ago - at 06/01/2026 04:29PM
Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
21 days ago - at 05/31/2026 04:26PM
Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
22 days ago - at 05/30/2026 04:26PM
Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
23 days ago - at 05/29/2026 04:26PM
Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
INVESTIGATING
23 days ago - at 05/29/2026 03:27PM
Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
23 days ago - at 05/29/2026 03:05PM
Our monitoring systems have detected a potential issue with purchasing non-US national phone numbers. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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