Outage in Twilio
Unified Profiles Configuration Degraded
Resolved MinorIncident Report
Summary AI Generated
Twilio's Unified Profiles service experienced a degradation that prevented users from creating and configuring Unified Profiles Connections for 1.5 hours. Engineers identified the root cause and deployed a fix to restore normal functionality. The service was fully resolved and operating normally by the end of the incident.
Our monitoring systems have detected a potential issue with unified profiles. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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Latest Updates ( sorted recent to last )
RESOLVED
about 8 hours ago - at 06/02/2026 07:32PM
The issue affecting issue with Unified Profiles that prevents the creation and configuration of Unified Profiles Connections has been resolved, and the service is functioning normally at this time.
IDENTIFIED
about 8 hours ago - at 06/02/2026 07:21PM
We’ve identified an issue with Unified Profiles that prevents the creation and configuration of Unified Profiles Connections. Our teams have identified the root cause, and are in the process of deploying a fix. We will update within the next 60 minutes.
IDENTIFIED
about 9 hours ago - at 06/02/2026 06:32PM
We've identified an issue with Unified Profiles that prevents the creation and configuration of Unified Profiles Connections. Our teams are actively working to address this
INVESTIGATING
about 9 hours ago - at 06/02/2026 06:30PM
We've identified an issue with Unified Profiles that prevents the creation and configuration of Unified Profiles Connections. Our teams are actively working to address this
INVESTIGATING
about 9 hours ago - at 06/02/2026 06:01PM
Our monitoring systems have detected a potential issue with unified profiles. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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