Outage in Twilio

Whatsapp Sender Onboarding Unavailable

Resolved Minor

June 03, 2026 - Started about 3 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced a 2.5-hour outage affecting WhatsApp sender onboarding, preventing customers from completing the setup process for new WhatsApp senders. The issue impacted the Messaging Channels component and was resolved after engineers identified and fixed the underlying problem. Service returned to normal operation with continued monitoring for system stability.

We are aware of an issue affecting WhatsApp sender onboarding. Customers are unable to complete the onboarding process for new WhatsApp senders. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio Messaging Channels

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED 22 minutes ago - at 06/04/2026 02:49AM

Issue with WhatsApp sender onboarding has been resolved and service is operating normally at this time.

MONITORING about 1 hour ago - at 06/04/2026 02:17AM

WhatsApp sender onboarding is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED about 1 hour ago - at 06/04/2026 01:52AM

Our engineers have identified the issue affecting WhatsApp sender onboarding and are actively working on a resolution. We will provide another update within the next hour or sooner if additional information becomes available.

INVESTIGATING about 2 hours ago - at 06/04/2026 01:27AM

We are aware of an issue affecting WhatsApp sender onboarding. Customers are unable to complete the onboarding process for new WhatsApp senders. Our team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 3 hours ago - at 06/04/2026 12:23AM

Latest Twilio outages

User Authentication Identity Gateway API Failure Increase & High Latency for Verizon in United States - 20 minutes ago

Pricing Callback Delays - about 2 hours ago

SMS Delivery Delays from Twilio Phone Numbers to Beeline Kazakhstan - about 6 hours ago

SMS Delivery Delays from Mexico to a Subset of Twilio Short Codes - about 6 hours ago

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile and Verizon United States - about 7 hours ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook