Outage in Twilio
SMS Delivery Receipt Delays and Delivery Delays from Twilio to Vodafone Omnitel Italy
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced SMS delivery delays and delivery receipt delays affecting multiple network subscribers in Italy, including COOP and Vodafone Omnitel networks, for 20.8 hours. While some messages were successfully delivered, customers faced significant delays in both message delivery and delivery confirmation receipts. The issue was identified and gradually resolved, with service returning to normal operations after monitoring confirmed stability.
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to COOP and Vodafone Omnitel network subscribers in Italy. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, EuropeTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 06/11/2026 06:24AM
The incident has been resolved and SMS delivery and delivery receipts from Twilio to Vodafone Omnitel network subscribers in Italy are operating normally.
MONITORING
2 days ago - at 06/11/2026 02:21AM
We have observed a recovery in SMS delivery receipts and SMS delivery from Twilio to Vodafone Omnitel network subscribers in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
MONITORING
2 days ago - at 06/11/2026 12:18AM
We have observed a recovery in SMS delivery and delivery receipts from Twilio to Vodafone Omnitel network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
2 days ago - at 06/10/2026 06:28PM
We have observed a recovery in SMS delivery report from Twilio to Multiple network subscribers in Italy Except Vodafone Omnitel. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
IDENTIFIED
2 days ago - at 06/10/2026 02:22PM
Twilio customers may be experiencing SMS delivery delays and delivery receipt delays from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
IDENTIFIED
3 days ago - at 06/10/2026 11:42AM
Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt delays from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
3 days ago - at 06/10/2026 10:42AM
Twilio customers may be experiencing SMS delivery delays and delivery receipt delays from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. Message delivery and delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
3 days ago - at 06/10/2026 10:41AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Multiple network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
3 days ago - at 06/10/2026 09:39AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to COOP and Vodafone Omnitel network subscribers in Italy. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
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