Outage in Twilio
User Authentication Identity Gateway API Failure Increase in Canada
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced increased API failures in their User Authentication Identity Gateway service specifically affecting customers in Canada for 5.2 hours. The incident impacted Lookup Identity Match, Lookup Line Type Intelligence Legacy API, and Legacy Identity MatchAndAttributes components. The service was restored to normal operation after the team identified and resolved the underlying issue.
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Lookup Identity Match Twilio Lookup Line Type Intelligence [Legacy API] Twilio Legacy Identity MatchAndAttributesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 06/11/2026 11:42AM
The incident has been resolved and User Authentication Identity Gateway API failure increase in Canada is operating normally.
MONITORING
2 days ago - at 06/11/2026 09:40AM
We have observed a recovery in User Authentication Identity Gateway API failure increase in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
2 days ago - at 06/11/2026 07:37AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
2 days ago - at 06/11/2026 06:32AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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