Outage in Twilio
Elevated Latency Affecting Knowledge Retrieval in Conversation Intelligence and Flex Copilot.
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced elevated latency in knowledge retrieval for Conversation Intelligence and Flex Copilot, causing slower response times and reduced contextual accuracy in AI-powered features. The incident lasted approximately 1.7 hours before systems were restored to normal operation. After a brief monitoring period confirmed stability, the incident was fully resolved.
We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 60 minutes or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 06/16/2026 10:36PM
Knowledge retrieval in Conversation Intelligence and Flex Copilot has been resolved.
MONITORING
about 3 hours ago - at 06/16/2026 09:49PM
Knowledge retrieval in Conversation Intelligence and Flex Copilot are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
INVESTIGATING
about 3 hours ago - at 06/16/2026 09:01PM
We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 60 minutes or as soon as more information becomes available.
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