Outage in Twilio
Elevated Latency Affecting Knowledge Retrieval in Conversation Intelligence and Flex Copilot
Minor
June 17, 2026 - Started about 3 hours ago
Official incident page
Official incident page
Incident Report
We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
INVESTIGATING
about 2 hours ago - at 06/17/2026 03:18PM
We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 3 hours ago - at 06/17/2026 02:18PM
We are investigating elevated latency affecting knowledge retrieval in Conversation Intelligence and Flex Copilot. Customers may experience slower response times or reduced contextual accuracy in AI-powered features. We expect to provide another update in 1 hour or as soon as more information becomes available.
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