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Outage in Twilio

Cannot Change Phone Number Home Region in the Twilio Legacy Console

Resolved Minor
June 21, 2026 - Started about 2 months ago - Lasted 2 days
Official incident page

Incident Report

Summary AI Generated

Users of the Legacy Twilio Console were unable to re-route phone numbers between home regions (US1, AU1, IE1), receiving errors when attempting to save changes. The issue lasted approximately 42.6 hours and was isolated to the Legacy Console — customers using the One Console or API directly were unaffected and could use those as workarounds. The root cause was identified and a fix was applied during business hours, with full resolution confirmed on June 22, 2026.

Customers using the Legacy Twilio Console are currently unable to re-route phone numbers between the US1, AU1, and IE1 home regions. Customers using the API are unaffected. Our engineers have been alerted and are actively investigating. We will provide another update in 1 hour, or as soon as more information becomes available.
Components affected
Twilio PHONE NUMBERS

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 06/23/2026 01:01AM

The issue with customers using the Legacy Twilio Console being unable to update phone number routing between home regions such as US1, IE1, and AU1, and may receive an error when saving changes, has been resolved and this Phone Number feature is operating normally at this time.

IDENTIFIED about 2 months ago - at 06/21/2026 08:30AM

We have identified the cause of the issue affecting phone number routing configuration updates in the Legacy Twilio Console. Customers using the Legacy Twilio Console may be unable to update phone number routing between home regions such as US1, IE1, and AU1, and may receive an error when saving changes.
The issue is isolated to the Legacy Console workflow. Customers using One Console or the API directly are not impacted and can use those options as a workaround.

Our engineering team is planning to apply a fix during regular business hours. We will provide another update once implementation begins or as more information becomes available

INVESTIGATING about 2 months ago - at 06/21/2026 07:35AM

Customers using the Legacy Twilio Console are currently unable to re-route phone numbers between the US1, AU1, and IE1 home regions. Customers using the API are unaffected.
Our engineers have been alerted and are actively investigating. We will provide another update in 2 hours, or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 06/21/2026 06:29AM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 06/21/2026 06:28AM

Customers using the Legacy Twilio Console are currently unable to re-route phone numbers between the US1, AU1, and IE1 home regions. Customers using the API are unaffected.
Our engineers have been alerted and are actively investigating. We will provide another update in 1 hour, or as soon as more information becomes available.

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