Outage in Twilio
SMS Delivery Delays From Network Subscribers to Twilio United States, Canada, and Puerto Rico Phone Numbers
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced SMS delivery delays for inbound messages from mobile network subscribers to US, Canada, and Puerto Rico phone numbers across Short Code, Long Code, and Toll-Free number types. The incident lasted approximately 2.9 hours before Twilio identified the root cause and implemented a fix. SMS delivery was confirmed fully restored and operating normally upon resolution.
Twilio customers may be experiencing SMS delivery delays from network subscribers to Twilio United States, Canada, and Puerto Rico Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Short Code, North America Twilio SMS Toll-Free, North America Twilio SMS Long Code, North America Twilio SMS Toll-Free, North AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 07/01/2026 05:55AM
The incident has been resolved and SMS delivery from mobile subscribers to Twilio United States Phone Numbers, Twilio Canada Phone Numbers, and Twilio Puerto Rico Phone Numbers is operating normally.
MONITORING
17 days ago - at 07/01/2026 04:10AM
We have observed a recovery in SMS delivery from network subscribers to Twilio United States, Canada, and Puerto Rico Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
17 days ago - at 07/01/2026 03:13AM
Twilio customers may be experiencing SMS delivery delays from network subscribers to Twilio United States, Canada, and Puerto Rico Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
17 days ago - at 07/01/2026 03:01AM
Twilio customers may be experiencing SMS delivery delays from network subscribers to Twilio United States, Canada, and Puerto Rico Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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