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Outage in Twilio

Console A2P Campaign Editing Unavailable

Resolved Minor
July 06, 2026 - Started about 1 month ago - Lasted about 8 hours
Official incident page

Incident Report

Summary AI Generated

**Twilio – A2P Campaign Edit/Resubmit Issue** On July 6, 2026, Twilio detected a brief 7-minute issue preventing users from editing and resubmitting rejected A2P campaigns through the Console UI. Engineers were alerted and investigated the problem. The incident was classified as minor and resolved quickly with no further updates required.

Our monitoring systems have detected a potential issue with Edit and Resubmit Rejected A2p Campaigns via Console Ui. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Components affected
Twilio Console Twilio PHONE NUMBERS

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 07/07/2026 03:02AM

The issue impacting the edit capability of failed campaign registrations without Privacy Policy and Terms & Condition fields has been resolved, and the service is operating normally at this time.

MONITORING about 1 month ago - at 07/07/2026 02:00AM

We have identified and mitigated the issue impacting edit capability of failed campaign registrations without Privacy Policy and Terms & Condition fields. We are working on resolving all existing impacted customers. We expect to provide another update in 4 hours or as soon as more information becomes available.

MONITORING about 1 month ago - at 07/06/2026 11:59PM

We have identified and mitigated the issue impacting edit capability of failed campaign registrations without Privacy Policy and Terms & Condition fields. We are working on resolving all existing impacted customers. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 1 month ago - at 07/06/2026 11:29PM

We have identified and mitigated the issue impacting edit capability of failed campaign registrations without Privacy Policy and Terms & Condition fields. We are working on resolving all existing impacted customers. We expect to provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 07/06/2026 10:14PM

We are aware of an issue affecting the Twilio Console A2P 10DLC campaign management functionality. Customers are unable to edit and resubmit rejected A2P campaigns due to a missing "Fix" button on the campaign management screen for campaign initially submitted without Privacy Policy and Terms & Condition field values using APIs, which leaves critical fields such as Campaign Description and Sample Messages locked as read-only. Customers can delete and resubmit such campaigns with Privacy Policy and Terms & Condition fields without incurring campaign fees for the failed submission. Our team is actively working on addressing the root cause. We expect to provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 07/06/2026 08:14PM

We are aware of an issue affecting the Twilio Console A2P 10DLC campaign management functionality. Customers are unable to edit and resubmit rejected A2P campaigns due to a missing "Fix" button on the campaign management screen for campaign initially submitted without Privacy Policy and Terms & Condition field values using APIs, which leaves critical fields such as Campaign Description and Sample Messages locked as read-only. Customers can delete and resubmit such campaigns with Privacy Policy and Terms & Condition fields without incurring campaign fees for the failed submission. Our team is actively working on addressing the root cause. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 07/06/2026 07:32PM

We are aware of an issue affecting the Twilio Console A2P 10DLC campaign management functionality. Customers are unable to edit and resubmit rejected A2P campaigns due to a missing "Fix" button on the campaign management screen for campaign initially submitted without Privacy Policy and Terms & Condition field values, which leaves critical fields such as Campaign Description and Sample Messages locked as read-only. Our team is actively investigating the root cause. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 07/06/2026 06:36PM

Our monitoring systems have detected a potential issue with Edit and Resubmit Rejected A2p Campaigns via Console Ui. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

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