Outage in Twilio
Users are unable to create a SIP Trunking Phone Number Resource
Resolved MinorIncident Report
Summary AI Generated
Twilio's Phone Numbers service experienced a ~1.7-hour incident where users received unexpected 404 errors when attempting to create SIP Trunking Phone Number Resources. A workaround was available via the IncomingPhoneNumber update API to associate phone numbers with trunks in the interim. The issue was resolved after a 30-minute monitoring period with no further errors reported.
Users are experiencing unexpected 404 errors when attempting to create a SIP Trunking Phone Number Resource. As a work around, https://www.twilio.com/docs/phone-numbers/api/incomingphonenumber-resource#update-an-incomingphonenumber-resource can be used to successfully associate phone numbers with trunks. We are investigating the root cause and will provide an update as more information becomes available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 07/14/2026 05:50PM
Users are no longer experiencing unexpected 404 errors when attempting to create a SIP Trunking Phone Number Resource, this issue have been resolved.
MONITORING
25 days ago - at 07/14/2026 05:10PM
Users are no longer experiencing unexpected 404 errors when attempting to create a SIP Trunking Phone Number Resource. We will monitor for 30 minutes.
INVESTIGATING
25 days ago - at 07/14/2026 04:10PM
Users are experiencing unexpected 404 errors when attempting to create a SIP Trunking Phone Number Resource. As a work around, https://www.twilio.com/docs/phone-numbers/api/incomingphonenumber-resource#update-an-incomingphonenumber-resource can be used to successfully associate phone numbers with trunks. We are investigating the root cause and will provide an update as more information becomes available.
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