Outage in Twilio
Voice Call Failures from Twilio Phone Numbers to Reliance Jio India
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced a prolonged 488-hour (roughly 20-day) outage affecting voice calls from Twilio Phone Numbers to Reliance Jio network subscribers in India, particularly impacting the APAC region. The cause was identified early in the incident, but resolution took nearly three weeks of ongoing remediation work. The incident was ultimately closed with affected customers contacted individually to determine next steps.
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, APACTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 08/06/2026 11:59PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Impacted customers will be contacted individually to validate next actions for this incident. This post will be considered as resolved.
IDENTIFIED
10 days ago - at 08/06/2026 12:27AM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
11 days ago - at 08/05/2026 12:17AM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
12 days ago - at 08/04/2026 12:16AM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
13 days ago - at 08/03/2026 12:11AM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
14 days ago - at 08/02/2026 12:10AM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
15 days ago - at 08/01/2026 12:10AM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
16 days ago - at 07/31/2026 12:06AM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
17 days ago - at 07/29/2026 11:52PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
18 days ago - at 07/28/2026 11:51PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
19 days ago - at 07/27/2026 11:50PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
20 days ago - at 07/26/2026 11:50PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
21 days ago - at 07/25/2026 11:47PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
22 days ago - at 07/24/2026 11:47PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
23 days ago - at 07/23/2026 11:46PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
24 days ago - at 07/22/2026 11:45PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
25 days ago - at 07/21/2026 11:45PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
26 days ago - at 07/20/2026 11:37PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
27 days ago - at 07/19/2026 11:36PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
28 days ago - at 07/18/2026 11:36PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
29 days ago - at 07/18/2026 07:34AM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
IDENTIFIED
29 days ago - at 07/17/2026 11:34PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
IDENTIFIED
29 days ago - at 07/17/2026 07:33PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
IDENTIFIED
30 days ago - at 07/17/2026 05:28PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network - Andhra Pradesh, Maharashtra & Goa, Tamil Nadu, Karnataka - subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
30 days ago - at 07/17/2026 04:44PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network - Andhra Pradesh, Maharashtra & Goa, Tamil Nadu, Karnataka - subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
30 days ago - at 07/17/2026 04:26PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
30 days ago - at 07/17/2026 04:01PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
30 days ago - at 07/17/2026 03:54PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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