Outage in Twilio
SMS Delivery Receipt Delays from Twilio to Liberty Mobile Puerto Rico
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced a 13.8-hour incident where SMS delivery receipts were delayed for messages sent to Liberty Mobile network subscribers in Puerto Rico, affecting Long Code, Short Code, and Toll-Free SMS across North America. Messages themselves were still delivered, but delivery receipt confirmations were delayed, impacting customers' ability to confirm successful message delivery. The issue was identified, monitored through a recovery period, and fully resolved on July 25, 2026.
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Long Code, North America Twilio SMS Short Code, North America Twilio SMS Toll-Free, North AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 07/25/2026 07:36AM
The incident has been resolved and SMS delivery receipts from Twilio to Liberty network subscribers in Puerto Rico are operating normally.
MONITORING
1 day ago - at 07/25/2026 04:27AM
We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
MONITORING
1 day ago - at 07/25/2026 02:21AM
We have observed a recovery in SMS delivery receipts from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
1 day ago - at 07/25/2026 01:25AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
IDENTIFIED
1 day ago - at 07/24/2026 09:25PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
IDENTIFIED
1 day ago - at 07/24/2026 07:25PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
2 days ago - at 07/24/2026 06:24PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
2 days ago - at 07/24/2026 05:50PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
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