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Outage in Twilio

Issue with Stale Observations Results when Querying Memory Recall

Resolved Minor
July 24, 2026 - Started 1 day ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Twilio's Memory Recall service experienced an issue where profiles with more than 500 observations returned stale observation results. The incident lasted approximately 3 hours before engineers deployed a fix and confirmed normal operation. The issue has been fully resolved with no further impact.

Our engineers have identified an issue with Memory Recall and are working to deploy a fix. At this time, profiles with more than 500 observations could see stale observations in their results from Memory Recall. We expect to provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 07/25/2026 01:43AM

The issue affecting observation results has been resolved and Memory Recall is operating normally at this time.

MONITORING 1 day ago - at 07/24/2026 11:43PM

Observations results in Memory Recall is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 1 day ago - at 07/24/2026 10:46PM

Our engineers have identified an issue with Memory Recall and are working to deploy a fix. At this time, profiles with more than 500 observations could see stale observations in their results from Memory Recall. We expect to provide another update in 1 hour or as soon as more information becomes available.

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