Outage in Twilio
SMS Delivery Delays and Failures from Twilio Phone Numbers to Mascom and Orange Botswana
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced SMS delivery delays and failures affecting multiple mobile networks in Botswana. The issue impacted Twilio's SMS service in the Middle East & Africa region and lasted approximately 10 minutes. Twilio's team investigated the incident, which was classified as a minor disruption.
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Botswana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Middle East & AfricaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 07/27/2026 01:50PM
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Mascom and Orange network subscribers in Botswana is operating normally.
MONITORING
about 4 hours ago - at 07/27/2026 11:55AM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Mascom and Orange network subscribers in Botswana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 4 hours ago - at 07/27/2026 11:19AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Mascom and Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 5 hours ago - at 07/27/2026 10:23AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Botswana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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