Outage in Twilio
SMS Delivery Report Delays from a Subset of Twilio Toll-Free Numbers to Verizon United States
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced a ~5-hour incident where SMS delivery reports were delayed for messages sent from a subset of Toll-Free Numbers (and initially Long Codes) to Verizon subscribers in the United States. The cause was identified by Twilio's team, who worked to resolve it before moving to a monitoring phase to confirm stability. The incident was classified as minor and affected the North America SMS Toll-Free component.
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
MONITORING
12 days ago - at 07/28/2026 05:17AM
Twilio customers may be experiencing SMS delivery report delays from a subset of Twilio Toll-Free Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
12 days ago - at 07/28/2026 03:33AM
Twilio customers may be experiencing SMS delivery report delays from a subset of Twilio Toll-Free Numbers to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
12 days ago - at 07/28/2026 02:22AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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SMS Delivery Delays and Failures between Twilio Long Codes to Multiple Networks in South Africa - about 6 hours ago
Voice Call Post Dial Delay from a Subset of Twilio Mobile Numbers to Verizon United States - about 8 hours ago
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