Outage in Twilio

Delays with Inbound and Outbound Message Delivery for RCS and WhatsApp

Resolved Minor

July 31, 2026 - Started 1 day ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced delays affecting both inbound and outbound message delivery across RCS and WhatsApp channels for approximately 1.7 hours. The incident impacted Twilio's Messaging Channels component, disrupting two-way communication for users of these platforms. Recovery was observed before full resolution was confirmed at 10:14 AM PT on July 31, 2026.

We are currently experiencing delays with inbound and outbound message delivery for RCS and WhatsApp. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio Messaging Channels

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 07/31/2026 05:14PM

We are no longer experiencing delays with inbound and outbound message delivery for RCS and WhatsApp. This incident has been resolved.

MONITORING 1 day ago - at 07/31/2026 04:44PM

We are observing recovery in delays with inbound and outbound message delivery for RCS and WhatsApp. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 07/31/2026 04:35PM

We are still seeing delays with inbound and outbound message delivery for RCS and WhatsApp. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 07/31/2026 03:35PM

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