Outage in Twilio
Issues using Speech-to-Text when using DeepGram for ConversationRelay
Major
August 03, 2026 - Started about 1 hour ago
Official incident page
Official incident page
Incident Report
Customers using Deepgram for Converstion Relay are hard down. Engineers are investigating the issue. Customers who have validated that utilization of Google will work for their use cases may want to consider failing over to using Google for Conversation Relay.
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Latest Updates ( sorted recent to last )
IDENTIFIED
24 minutes ago - at 08/03/2026 05:39PM
Engineering has identified the issue. Customers using Deepgram speech models nova-2 and nova-3 for Conversation Relay are hard down. Customers using Deepgram speech model flux or Google speech models are not impacted. Engineering teams are working closely with Deepgram to investigate and remediate the issue.
INVESTIGATING
39 minutes ago - at 08/03/2026 05:24PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 hour ago - at 08/03/2026 05:12PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 hour ago - at 08/03/2026 04:47PM
Customers using Deepgram for Converstion Relay are hard down. Engineers are investigating the issue. Customers who have validated that utilization of Google will work for their use cases may want to consider failing over to using Google for Conversation Relay.
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