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Outage in Twilio

Issues Connecting to Video Rooms in the IN1 region

Resolved Minor
August 05, 2026 - Started 1 day ago - Lasted about 11 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced an approximately 11-hour incident affecting Video Room connections in the IN1 region, impacting Go Rooms, Group Rooms, and Peer-to-Peer Rooms. Users encountered failures and delays when attempting to connect to rooms during this period. The issue was resolved on August 5, 2026, following a monitored recovery phase.

Our monitoring systems have detected a potential issue with connections to Video Rooms in IN1 region. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

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Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 08/05/2026 05:16PM

We are no longer experiencing the issue impacting Video Rooms in the IN1 region. This incident has been resolved.

MONITORING about 19 hours ago - at 08/05/2026 03:20PM

We are observing successful recovery with the issue impacting Video Rooms in the IN1 region. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 21 hours ago - at 08/05/2026 01:34PM

We are still investigating an issue impacting Video Rooms in the IN1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. Our engineering team is actively looking into the root cause, and we will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 08/05/2026 09:34AM

We are still investigating an issue impacting Video Rooms in the IN1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. Our engineering team is actively looking into the root cause, and we will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 08/05/2026 07:35AM

We are still investigating an issue impacting Video Rooms in the IN1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. Our engineering team is actively looking into the root cause, and we will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 08/05/2026 06:51AM

We are currently investigating an issue impacting Video Rooms in the IN1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. Our engineering team is actively looking into the root cause, and we will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 08/05/2026 06:22AM

Our monitoring systems have detected a potential issue with connections to Video Rooms in IN1 region. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

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