Outage in Twilio
User Authentication Identity SNA Missing Redirects for Three in United Kingdom
Resolved MinorIncident Report
Summary AI Generated
Twilio's Verify Silent Network Auth (SNA) experienced missing redirects for the Three network in the United Kingdom, lasting approximately 2.5 hours. The issue prevented proper SNA-based user authentication flows for affected customers using Three as their carrier. Twilio identified the root cause during the incident and fully resolved it by August 5, 2026.
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Verify Silent Network AuthTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 16 hours ago - at 08/05/2026 05:10PM
The incident has been resolved and User Authentication Identity SNA missing redirects for Three in the United Kingdom is operating normally.
IDENTIFIED
about 17 hours ago - at 08/05/2026 03:57PM
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 18 hours ago - at 08/05/2026 02:57PM
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 19 hours ago - at 08/05/2026 02:45PM
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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