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Outage in Twilio

Phone Number Configuration Failures

Resolved Minor
August 12, 2026 - Started about 20 hours ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced a 4.3-hour incident on August 12, 2026, where Phone Number configuration failures caused increased latency and reduced availability when updating phone number configurations. Engineers worked with their carrier partner to identify and resolve the issue. The service was confirmed fully resolved and operating normally by 1:24 PM PT.

We are experiencing failures with Phone Number configuration. Users may experience increased latency and decreased availability when updating phone number configurations Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio PHONE NUMBERS

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Latest Updates ( sorted recent to last )
RESOLVED about 16 hours ago - at 08/12/2026 08:24PM

The failures with Phone Number configuration has been resolved and is operating normally at this time.

MONITORING about 16 hours ago - at 08/12/2026 08:11PM

Phone Number configuration is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

MONITORING about 17 hours ago - at 08/12/2026 07:41PM

Phone Number configuration is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

IDENTIFIED about 18 hours ago - at 08/12/2026 06:55PM

The issue causing failures with Phone Number configuration has been identified. We are actively working with our Engineering Team to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 19 hours ago - at 08/12/2026 05:05PM

We continue to experience failures with Phone Number configuration. Users may experience increased latency and decreased availability when updating phone number configurations Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 20 hours ago - at 08/12/2026 04:10PM

We are experiencing failures with Phone Number configuration. Users may experience increased latency and decreased availability when updating phone number configurations Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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