Outage in Twilio
SMS Delivery Delays from Twilio to KDDI Japan
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced SMS delivery delays affecting messages sent to KDDI Corporation network subscribers in Japan, lasting approximately 18 hours. The SMS and APAC components were impacted, with Twilio identifying the root cause during the incident and working toward resolution. Service recovered and was confirmed fully resolved on August 15, 2026.
Twilio customers may be experiencing SMS delivery delays from Twilio to KDDI Corporation network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, APACTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 7 hours ago - at 08/16/2026 01:18AM
The incident has been resolved and SMS delivery from Twilio to KDDI Corporation network subscribers in Japan is operating normally.
MONITORING
about 7 hours ago - at 08/16/2026 12:50AM
We have observed a recovery in SMS delivery from Twilio to KDDI network subscribers in Japan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
MONITORING
about 9 hours ago - at 08/15/2026 10:50PM
We have observed a recovery in SMS delivery from Twilio to KDDI network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 10 hours ago - at 08/15/2026 10:10PM
Twilio customers may be experiencing SMS delivery delays from Twilio to KDDI network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
IDENTIFIED
about 18 hours ago - at 08/15/2026 02:09PM
Twilio customers may be experiencing SMS delivery delays from Twilio to KDDI network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
IDENTIFIED
about 22 hours ago - at 08/15/2026 10:00AM
Twilio customers may be experiencing SMS delivery delays from Twilio to KDDI Corporation network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
IDENTIFIED
1 day ago - at 08/15/2026 07:59AM
Twilio customers may be experiencing SMS delivery delays from Twilio to KDDI network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
1 day ago - at 08/15/2026 06:59AM
Twilio customers may be experiencing SMS delivery delays from Twilio to KDDI Corporation network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
1 day ago - at 08/15/2026 06:58AM
Twilio customers may be experiencing SMS delivery delays from Twilio to KDDI Corporation network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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