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Outage in Twilio

Service Disruption: Inbound Voice Calls to France Numbers and Frankfurt Interconnect

Resolved Minor
August 16, 2026 - Started 22 days ago - Lasted 1 day
Official incident page

Incident Report

Summary AI Generated

Twilio experienced a 32.9-hour disruption affecting Interconnect in the Frankfurt edge and inbound voice calls to France numbers, caused by an issue with an upstream network provider. Customers with Frankfurt-exclusive Interconnect connections faced intermittent service interruptions, and a subset of France numbers was also impacted during the incident. Engineers implemented a fix and monitored performance before confirming full resolution on August 17, 2026.

We are investigating a service interruption with Interconnect in the Frankfurt edge. We expect to provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 08/18/2026 05:20AM

The issue related to elevated errors impacting Interconnect in the Frankfurt Edge, as well as inbound voice calls to France numbers, has been resolved and both services are operating normally at this time.

MONITORING 21 days ago - at 08/18/2026 01:55AM

Our engineers have implemented a fix and are monitoring system performance related to elevated errors impacting Interconnect in the Frankfurt Edge, as well as inbound voice calls to France numbers. Both services are in active monitoring as we evaluate performance. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING 21 days ago - at 08/17/2026 07:56PM

Our engineers have implemented a fix and are monitoring system performance related to elevated errors impacting Interconnect in the Frankfurt Edge, as well as inbound voice calls to France numbers. Both services are in active monitoring as we evaluate performance. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING 21 days ago - at 08/17/2026 05:39PM

We are continuing to monitor the issue related to elevated errors impacting Interconnect in the Frankfurt Edge, as well as inbound voice calls to France numbers. Both services are in active monitoring as we evaluate performance. We will provide an update as soon as more information becomes available.

MONITORING 21 days ago - at 08/17/2026 02:57PM

We are continuing to monitor the issue related to elevated errors impacting Interconnect in the Frankfurt Edge, as well as inbound voice calls to France numbers. Both services have been moved to active monitoring as we evaluate performance. We will provide an update as soon as more information becomes available.

MONITORING 21 days ago - at 08/17/2026 12:58PM

We continue to monitor the issue related to elevated errors impacting Interconnect in the Frankfurt Edge, as well as inbound voice calls to France numbers. Both services have been moved to active monitoring as we evaluate performance. We will provide an update as soon as more information becomes available.

MONITORING 21 days ago - at 08/17/2026 11:57AM

We continue to monitor the issue related to elevated errors impacting Interconnect in the Frankfurt Edge. While investigating the current impact, we noticed that a subset of France numbers is affected. We will provide an update as soon as more information becomes available.

MONITORING 22 days ago - at 08/17/2026 09:10AM

We continue to monitor the issue related to elevated errors impacting Interconnect in Frankfurt Edge. We will provide an update as soon as more information becomes available.

MONITORING 22 days ago - at 08/17/2026 05:04AM

We continue to monitor the issue related to elevated errors impacting Interconnect in Frankfurt Edge. We will provide an update as soon as more information becomes available.

MONITORING 22 days ago - at 08/17/2026 03:13AM

We continue to monitor the issue related to elevated errors impacting Interconnect in Frankfurt Edge. We will provide an update as soon as more information becomes available.

MONITORING 22 days ago - at 08/16/2026 09:20PM

Customers who have interconnection with Twilio exclusively in the Frankfurt region may have experienced intermittent service interruptions for their Twilio Interconnect connections. This is due to an ongoing issue with an upstream network provider affecting the Frankfurt region.

INVESTIGATING 22 days ago - at 08/16/2026 08:28PM

We are investigating a service interruption with Interconnect in the Frankfurt edge. We expect to provide another update in 1 hour or as soon as more information becomes available.

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