Outage in Twilio
User Authentication Identity SNA Failure Increase for AT&T in United States
Resolved MinorIncident Report
Summary AI Generated
Twilio's Verify Silent Network Auth (SNA) service experienced elevated failure rates for AT&T users in the United States, lasting approximately 3.7 hours. Twilio identified the root cause during the incident and worked to remediate it, observing recovery before confirming full resolution. The service was confirmed restored to normal operation on August 17, 2026.
Twilio customers may be experiencing User Authentication Identity SNA failure increase for AT&T in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Verify Silent Network AuthTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 08/17/2026 10:34PM
The incident has been resolved and User Authentication Identity SNA failure increase for AT&T in the United States is operating normally.
MONITORING
1 day ago - at 08/17/2026 10:04PM
We have observed a recovery in User Authentication Identity SNA failure increase for AT&T in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
1 day ago - at 08/17/2026 08:16PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for AT&T in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
1 day ago - at 08/17/2026 07:09PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for AT&T in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
1 day ago - at 08/17/2026 06:54PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for AT&T in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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