Outage in Twilio
Increased Latency and Failures on Porting APIs
Resolved MinorIncident Report
Summary AI Generated
Twilio's Porting APIs experienced increased latency and intermittent failures over approximately 4.4 hours on August 19, 2026, with affected customers encountering 500 errors when calling the APIs. The issue impacted phone number porting functionality while engineers investigated the root cause. The APIs were restored to normal operation and the incident was resolved by 5:58 PM PT.
Our monitoring systems have detected a potential issue with increased latency and failures on porting APIs. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 13 hours ago - at 08/20/2026 12:58AM
The latency and failures been resolved and Porting APIs are operating normally at this time.
MONITORING
about 13 hours ago - at 08/20/2026 12:33AM
The Porting APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
MONITORING
about 15 hours ago - at 08/19/2026 10:40PM
The Porting APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
MONITORING
about 16 hours ago - at 08/19/2026 10:10PM
The Porting APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
INVESTIGATING
about 16 hours ago - at 08/19/2026 09:42PM
We are still investigating intermittent latency and failures on Porting APIs. At this time customers may continue to see 500 errors when calling the Porting APIs. We expect to provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 17 hours ago - at 08/19/2026 08:45PM
We are investigating intermittent latency and failures on Porting APIs. At this time customers may see 500 errors when calling the Porting APIs. We expect to provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 17 hours ago - at 08/19/2026 08:38PM
Our monitoring systems have detected a potential issue with increased latency and failures on porting APIs. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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