Outage in Twilio
SMS Delivery Delays from Twilio to Viva Dominican Republic
Resolved MinorIncident Report
Summary AI Generated
Twilio identified potential SMS delivery delays affecting messages sent to Viva network subscribers in the Dominican Republic. The incident lasted approximately 22 minutes before investigation concluded. Twilio determined the event resulted in no actual customer impact, with all systems returning to normal operation.
Twilio customers may be experiencing SMS delivery delays from Twilio to Viva network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 08/21/2026 10:00PM
We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.
IDENTIFIED
1 day ago - at 08/21/2026 09:46PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Viva network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
1 day ago - at 08/21/2026 09:40PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Viva network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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