Outage in Twilio
SMS Delivery Receipt Delays from Twilio to Malitel Mali
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced a 10.5-hour incident where SMS delivery receipts to Malitel network subscribers in Mali were significantly delayed, though messages themselves continued to be delivered. The issue affected Twilio's SMS service in the Middle East & Africa region, with the team identifying the cause and working through a recovery that required monitoring after an initial false recovery. The incident was fully resolved on August 27, 2026, with delivery receipts returning to normal operation.
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Middle East & AfricaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 7 hours ago - at 08/27/2026 11:49PM
The incident has been resolved and SMS delivery receipts from Twilio to Malitel network subscribers in Mali are operating normally.
MONITORING
about 8 hours ago - at 08/27/2026 10:11PM
We have observed a recovery in SMS delivery receipts from Twilio to Malitel network subscribers in Mali and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 12 hours ago - at 08/27/2026 06:53PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 13 hours ago - at 08/27/2026 05:53PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
MONITORING
about 14 hours ago - at 08/27/2026 04:31PM
We have observed a recovery in SMS delivery receipts from Twilio to Malitel network subscribers in Mali and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 16 hours ago - at 08/27/2026 02:26PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 17 hours ago - at 08/27/2026 01:20PM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
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