Outage in Twilio
Voice Insights Returning Inaccurate Metrics
Resolved MinorIncident Report
Summary AI Generated
Twilio Voice Insights displayed skewed metrics in the Twilio Console from August 24–26, 2026, affecting Client Call Metrics graphs for US1 customers. Engineers investigated and resolved the issue within approximately 22 minutes of detection. Metrics are now displaying accurately.
Our monitoring systems have detected a potential issue with Voice Insights displaying skewed metrics in the Twilio Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Components affected
Twilio Voice Insights US1Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 10 hours ago - at 08/26/2026 11:44PM
Twilio Voice Insights Metrics page in Console was degraded between 08/24/2026 and 08/26/2026. During this period of time customers may have experienced skewed graphs when viewing the Client Call Metrics graphs. The issue has now been resolved.
INVESTIGATING
about 10 hours ago - at 08/26/2026 11:25PM
Our monitoring systems have detected a potential issue with Voice Insights displaying skewed metrics in the Twilio Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Latest Twilio outages
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Voice Call Failures from a Subset of Twilio Phone Numbers to Sweden - about 18 hours ago
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