Outage in Twilio
SMS Delivery Failures from Twilio to Multiple Networks in China
Resolved MinorIncident Report
Summary AI Generated
Twilio investigated a potential SMS delivery failure affecting multiple carrier networks in China, lasting approximately 19 minutes. After completing their investigation, Twilio determined the incident resulted in no actual customer impact. All systems returned to normal operation.
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in China. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, APACTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 13 hours ago - at 08/26/2026 07:56PM
We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.
IDENTIFIED
about 14 hours ago - at 08/26/2026 07:42PM
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 14 hours ago - at 08/26/2026 07:40PM
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in China. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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