Outage in Twilio
SMS Delivery Delays from a Subset of Twilio Short Codes to Small Carriers in United States
Resolved MinorIncident Report
Summary AI Generated
SMS delivery delays affected a subset of Twilio Short Codes sending to subscribers on multiple US carrier networks, lasting approximately 5 hours. Twilio identified the root cause during the incident and worked to resolve it. Recovery was observed and the service was returned to normal with stability being monitored.
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Short Code, North AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 7 hours ago - at 08/27/2026 02:14AM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 8 hours ago - at 08/27/2026 01:10AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 9 hours ago - at 08/27/2026 12:22AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 10 hours ago - at 08/26/2026 11:18PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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