Outage in Twilio
TwiML Bins – Service Failures
Resolved MinorIncident Report
Summary AI Generated
Twilio's TwiML Bins experienced service failures beginning around 12:52–13:54 UTC on September 11, 2026, lasting approximately 2.1 hours, during which customers encountered failures fetching TwiML for voice and messaging requests. Engineers identified the issue, applied a fix, and monitored systems for recovery. The incident was fully resolved by 08:42 PDT.
Beginning from 12:52 UTC and 13:54 UTC. Engineers began investigating issues regarding TwiML Bins. During this service disruption, customers may have experienced failures fetching TwiML for voice or messaging requests.
Components affected
Twilio TwiML BinsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 12 hours ago - at 09/11/2026 03:42PM
This incident has been resolved.
MONITORING
about 13 hours ago - at 09/11/2026 03:03PM
Our engineer have applied the fix and we will provide an update in 30 minutes or as soon as more information becomes available.
MONITORING
about 13 hours ago - at 09/11/2026 02:53PM
Our engineers are continuning to monitor systems for recovery. We will provide another update in 1 hour or as soon as more information becomes available.
MONITORING
about 13 hours ago - at 09/11/2026 02:49PM
We are continuing to monitor for any further issues.
MONITORING
about 13 hours ago - at 09/11/2026 02:32PM
We are continuing to monitor for any further issues.
MONITORING
about 13 hours ago - at 09/11/2026 02:31PM
A fix has been applied, and systems are recovering. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 14 hours ago - at 09/11/2026 01:39PM
Beginning from 12:52 UTC and 13:54 UTC. Engineers began investigating issues regarding TwiML Bins. During this service disruption, customers may have experienced failures fetching TwiML for voice or messaging requests.
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