Outage in Twilio
Voice Insights Console Dashboard Error
Resolved MinorIncident Report
Summary AI Generated
Twilio's Voice Insights Console Dashboard was inaccessible in the IE1 region for approximately 1.8 hours, with no impact to US1 or AU1 regions. Engineers identified the issue, implemented a fix, and monitored systems before confirming full resolution.
Our engineers are currently investigating an issue regarding voice insights. Twilio customers affected are temporarily unable to access the Voice Insights Console Dashboard in IE1. There is no impact to Voice Insights Console Dashboard in the US1 and AU1 regions.
Components affected
Twilio Voice Insights IE1Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 9 hours ago - at 09/11/2026 06:48PM
This incident has been resolved.
MONITORING
about 10 hours ago - at 09/11/2026 05:34PM
Our engineers have implemented a fix and are continuning to monitor systems for recovery. We will provide another update in 1 hour.
INVESTIGATING
about 11 hours ago - at 09/11/2026 05:02PM
Our engineers are currently investigating an issue regarding voice insights. Twilio customers affected are temporarily unable to access the Voice Insights Console Dashboard in IE1. There is no impact to Voice Insights Console Dashboard in the US1 and AU1 regions.
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