Outage in Twilio
SMS Delivery Receipt Delays from Twilio to MTN Swaziland
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced a 4.3-hour incident where SMS delivery receipts to MTN network subscribers in Swaziland were delayed, affecting the SMS component in the Middle East & Africa region. While messages themselves continued to deliver successfully, customers were unable to receive timely confirmation of delivery status. The issue was identified, monitored through observed recovery periods, and fully resolved with delivery receipts returning to normal operation.
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Swaziland. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Middle East & AfricaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
8 minutes ago - at 09/15/2026 04:44AM
The incident has been resolved and SMS delivery receipts from Twilio to MTN network subscribers in Swaziland are operating normally.
MONITORING
about 1 hour ago - at 09/15/2026 03:57AM
We have observed a recovery in SMS delivery receipts from Twilio to MTN network subscribers in Swaziland and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
MONITORING
about 3 hours ago - at 09/15/2026 01:56AM
We have observed a recovery in SMS delivery receipts from Twilio to MTN network subscribers in Swaziland and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 4 hours ago - at 09/15/2026 12:46AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Swaziland. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 4 hours ago - at 09/15/2026 12:31AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Swaziland. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
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