Outage in Twilio
Missing Data in Voice Insights / Console Subaccount Rollup
Minor
September 14, 2026 - Started about 1 hour ago
Official incident page
Official incident page
Incident Report
Our monitoring systems have detected a potential issue with missing data in voice insights. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Components affected
Twilio Voice Insights US1Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
38 minutes ago - at 09/15/2026 04:13AM
Our engineering team has identified the root cause of the issue where the Subaccount rollup view in the Voice Insights Console is missing data. Customers may continue to experience incomplete metrics or empty dashboards when viewing aggregated subaccount data while we work toward a resolution. We are actively implementing a fix and will provide our next update within the next 1 hour.
INVESTIGATING
about 1 hour ago - at 09/15/2026 04:01AM
We are currently investigating an issue where the Subaccount rollup view in the Voice Insights Console is missing data.
Customers may experience incomplete metrics or empty dashboards when viewing aggregated subaccount data.
Our engineering team is actively looking into the root cause, and we will provide our next update by next 1 hour.
INVESTIGATING
about 1 hour ago - at 09/15/2026 03:51AM
Our monitoring systems have detected a potential issue with missing data in voice insights. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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