Outage in Twilio

MMS Delivery Delays from a Subset of Twilio Long Codes to Freedom and Rogers Wireless Canada

Resolved Minor

September 16, 2026 - Started about 8 hours ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced MMS delivery delays from a subset of Long Code numbers to Freedom and Rogers Wireless subscribers in Canada, lasting approximately 4.9 hours. The issue affected MMS messaging across North America's Long Code infrastructure targeting these two Canadian carriers. Service recovered and was confirmed fully resolved after a monitoring period.

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Freedom and Rogers Wireless network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio MMS Long Code, North America

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Latest Updates ( sorted recent to last )

RESOLVED about 4 hours ago - at 09/16/2026 07:33AM

The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Freedom and Rogers Wireless network subscribers in Canada is operating normally.

MONITORING about 6 hours ago - at 09/16/2026 05:32AM

We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Freedom and Rogers Wireless network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 7 hours ago - at 09/16/2026 03:45AM

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Freedom and Rogers Wireless network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 09/16/2026 02:43AM

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