Outage in Twilio

SMS Delivery Failures from Twilio to Vivo Brazil

Resolved Minor

September 15, 2026 - Started about 8 hours ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced a 6.2-hour incident where SMS messages failed to deliver to Vivo network subscribers in Brazil. The issue was identified and resolved, with recovery first observed during the monitoring phase before full resolution was confirmed. SMS delivery to Vivo subscribers in Brazil is now operating normally.

Twilio customers may be experiencing SMS delivery failures from Twilio to Vivo network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )

RESOLVED about 1 hour ago - at 09/16/2026 09:44AM

The incident has been resolved and SMS delivery from Twilio to Vivo network subscribers in Brazil is operating normally.

MONITORING about 4 hours ago - at 09/16/2026 07:26AM

We have observed a recovery in SMS delivery from Twilio to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING about 6 hours ago - at 09/16/2026 05:21AM

We have observed a recovery in SMS delivery from Twilio to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 7 hours ago - at 09/16/2026 04:19AM

Twilio customers may be experiencing SMS delivery failures from Twilio to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 09/16/2026 03:32AM

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