Outage in Twilio
User Authentication Identity SNA Missing Redirects for PLDT Smart in Philippines
Resolved MinorIncident Report
Summary AI Generated
Twilio's Verify Silent Network Auth (SNA) experienced missing redirects for PLDT Smart in the Philippines, lasting approximately 7.3 hours. The issue prevented proper SNA redirect handling for customers relying on that carrier network. The incident was resolved after recovery was observed and confirmed stable.
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Verify Silent Network AuthTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 10 hours ago - at 09/17/2026 04:28PM
The incident has been resolved and User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines is operating normally.
MONITORING
about 10 hours ago - at 09/17/2026 04:24PM
We have observed a recovery in User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
MONITORING
about 12 hours ago - at 09/17/2026 02:23PM
We have observed a recovery in User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 14 hours ago - at 09/17/2026 12:20PM
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
INVESTIGATING
about 16 hours ago - at 09/17/2026 10:14AM
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 17 hours ago - at 09/17/2026 09:14AM
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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