Outage in Twilio
SMS Delivery Delays and Failures from Twilio to Airtel India
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced SMS delivery delays and failures to Airtel network subscribers in India, affecting the SMS and APAC components for approximately 6 hours. The cause was identified and remediation efforts were applied, with recovery observed before full resolution was confirmed. The incident was fully resolved on September 22, 2026, with SMS delivery to Airtel subscribers returning to normal.
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Airtel network subscribers in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, APACTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 hours ago - at 09/22/2026 12:49PM
The incident has been resolved and SMS delivery from Twilio to Airtel network subscribers in India is operating normally.
MONITORING
about 5 hours ago - at 09/22/2026 10:42AM
We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 7 hours ago - at 09/22/2026 08:42AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Airtel network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 8 hours ago - at 09/22/2026 07:42AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Airtel network subscribers in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 9 hours ago - at 09/22/2026 06:55AM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Airtel network subscribers in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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