Outage in Twilio
Customers Are Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console
Resolved MinorIncident Report
Summary AI Generated
For approximately 1.7 hours, some Twilio customers were unable to see all of their free credits in the free unit tracker within the new Twilio Console. The issue affected visibility of free credit balances but was limited in scope to that display component. Engineers resolved the incident after observing recovery, and full service was restored.
We are investigating an issue where some customers might not be able to see all of their free credits in the free unit tracker in the new console. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio OtherTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 14 hours ago - at 09/22/2026 10:10PM
We are no longer experiencing Customers Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console. This incident has been resolved.
MONITORING
about 15 hours ago - at 09/22/2026 09:41PM
We are observing recovery in Customers Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console
Impact. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
INVESTIGATING
about 15 hours ago - at 09/22/2026 09:27PM
We are still investigating an issue where some customers might not be able to see all of their free credits in the free unit tracker in the new console. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 16 hours ago - at 09/22/2026 08:27PM
We are investigating an issue where some customers might not be able to see all of their free credits in the free unit tracker in the new console. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
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