Outage in Twilio
Degraded Service in london-ix edge in ie1 TNX
Resolved MinorIncident Report
Summary AI Generated
Twilio detected degraded performance on the London-IX edge in its Ireland (IE1) network node, potentially affecting calls routed through specific European carriers across interconnect, termination, SIP interface, and origination components. Engineers investigated over approximately 36 minutes but confirmed no customer impact occurred. The incident was resolved without service disruption.
Our monitoring systems have detected a potential issue with calls placed or received via carriers in Europe. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Components affected
Twilio SIP Interface IE1 Twilio INTERCONNECT Twilio Termination IE1 Twilio Origination IE1 Twilio PSTN IE1Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 10/03/2026 09:13PM
We have confirmed there was no customer impact, and this incident has been resolved.
INVESTIGATING
about 1 month ago - at 10/03/2026 09:01PM
We have detected impact on the the london-ix edge in ie1 TNX. The issue appears degraded rather than completely unusable, potentially affecting calls routing through specific carriers connecting to Ireland.Customer impact has not yet been confirmed.
INVESTIGATING
about 1 month ago - at 10/03/2026 08:38PM
Our monitoring systems have detected a potential issue with calls placed or received via carriers in Europe. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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