Outage in Twilio
Delays Viewing and Receiving Operator Results in Conversation Intelligence and Accessing Conversation Memory
Resolved MinorIncident Report
Summary AI Generated
For approximately 57 minutes on October 6, 2026, Twilio's Conversation Intelligence and Conversation Memory features experienced an outage where events were not being published, preventing users from viewing GenAI Language Operator results and accessing new Memories and Observations. Engineers mitigated the issue by 1:29 PM PT, restoring event publishing across affected components. The incident was fully resolved shortly after, with Memory and Intelligence v3 confirmed to be operating normally.
Our monitoring systems have detected a potential issue with Conversation Intelligence. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Components affected
Twilio Conversation Intelligence (classic) Twilio Conversation Intelligence Twilio Conversation MemoryTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 6 hours ago - at 10/06/2026 09:11PM
Memory and Intelligence v3 continue to operate normally. This incident has been resolved.
MONITORING
about 6 hours ago - at 10/06/2026 08:55PM
Our engineers have mitigated the incident. Memory and Intelligence v3 events are now publishing. Between the time of 12:33pm PT - 1:29pm PT Memory and Intelligence v3 events were not published. We are monitoring to ensure there is no further impact.
INVESTIGATING
about 7 hours ago - at 10/06/2026 08:30PM
Our engineering team is currently investigating an issue that affects our Conversation Intelligence and Conversation Memory features. Affected users will be unable to view and receive new results from GenAI Language Operators and access new Memories and Observations in Conversation Memory. We will provide another update in 1 hour, or as soon as more information is available.
INVESTIGATING
about 7 hours ago - at 10/06/2026 08:16PM
Our monitoring systems have detected a potential issue with Conversation Intelligence. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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