Outage in Twilio
Customer's Unable to Create New Requests for Hosting and Porting
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced a 2-hour incident affecting phone number hosting and porting, during which customers were unable to create new hosting/porting requests or sign existing ones. Engineers identified the root cause and deployed a fix, with recovery observed before full resolution was confirmed. The incident was fully resolved after a monitoring period.
Our monitoring systems have detected a potential issue with Customer's unable to create new requests for hosting / porting. Potential failures when attempting to sign existing requests. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 10/21/2026 05:00PM
We are no longer experiencing an issue where porting and hosting request creation is not operational. This incident has been resolved.
MONITORING
22 days ago - at 10/21/2026 04:30PM
We are observing recovery of the issue where porting and hosting request creation is not operational . We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
IDENTIFIED
22 days ago - at 10/21/2026 03:35PM
Our engineers have identified the issue where porting and hosting request creation is not operational and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
22 days ago - at 10/21/2026 03:07PM
Our monitoring systems have detected a potential issue with Customer's unable to create new requests for hosting / porting. Potential failures when attempting to sign existing requests. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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