Outage in Twilio
Voice Call Post Dial Delay from a Subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido Canada
Resolved MinorIncident Report
Summary AI Generated
Voice calls from a subset of Twilio Canada phone numbers experienced post-dial delays when reaching Rogers Wireless and Fido network subscribers in Canada. The issue affected Twilio's Voice services in North America for approximately 5.3 hours before recovery was observed. Twilio identified the root cause during the incident and resolved it, with service stability being monitored following recovery.
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Canada Phone Numbers to network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, North AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 10 hours ago - at 11/05/2026 05:25PM
We have observed a recovery in voice calls from a subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 13 hours ago - at 11/05/2026 03:17PM
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Canada Phone Numbers to network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 14 hours ago - at 11/05/2026 02:15PM
Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Canada Phone Numbers to network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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