Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

Outage in Twilio

Voice Call Failures from Twilio Phone Numbers to Multiple Networks in Colombia, Mexico, Chile, and Costa Rica

Resolved Minor
November 13, 2026 - Started 1 day ago - Lasted about 22 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced a 21.7-hour incident where voice calls from a subset of Twilio phone numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica were failing. The cause was identified and the team worked to resolve it, with recovery observed in stages before full stabilization. The incident was fully resolved on November 14, 2026, with voice calls confirmed operating normally.

Twilio customers may be experiencing voice call failures from a Subset of Twilio Phone Numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Latin America

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

IsDown status aggregator dashboard
Latest Updates ( sorted recent to last )
RESOLVED about 8 hours ago - at 11/14/2026 07:33PM

The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica are operating normally.

MONITORING about 8 hours ago - at 11/14/2026 07:27PM

We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

MONITORING about 12 hours ago - at 11/14/2026 03:23PM

We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in multiple countries in Latin America and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING about 14 hours ago - at 11/14/2026 01:23PM

We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 22 hours ago - at 11/14/2026 05:11AM

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

IDENTIFIED 1 day ago - at 11/14/2026 01:05AM

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED 1 day ago - at 11/13/2026 10:57PM

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 1 day ago - at 11/13/2026 09:57PM

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 11/13/2026 09:56PM

Twilio customers may be experiencing voice call failures from a Subset of Twilio Phone Numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook