Twilio experienced a 21.7-hour incident where voice calls from a subset of Twilio phone numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica were failing. The cause was identified and the team worked to resolve it, with recovery observed in stages before full stabilization. The incident was fully resolved on November 14, 2026, with voice calls confirmed operating normally.
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The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica are operating normally.
We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in multiple countries in Latin America and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing voice call failures from a Subset of Twilio Phone Numbers to network subscribers in Colombia, Mexico, Chile, and Costa Rica. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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