Outage in Twilio

SMS Delivery Delays from Twilio to Orange Mali

Resolved Minor

November 14, 2026 - Started about 12 hours ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays affecting messages sent to Orange network subscribers in Mali, lasting approximately 4.5 hours. The issue impacted Twilio customers relying on SMS delivery in the Middle East & Africa region. A recovery was observed during monitoring, and the incident was fully resolved with SMS delivery returning to normal operation.

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Mali. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Middle East & Africa

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Latest Updates ( sorted recent to last )

RESOLVED about 8 hours ago - at 11/14/2026 07:27PM

The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Mali is operating normally.

MONITORING about 10 hours ago - at 11/14/2026 05:25PM

We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Mali and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 11 hours ago - at 11/14/2026 04:06PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Mali. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 12 hours ago - at 11/14/2026 03:05PM

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