Outage in UBC
Intermittent issues with incoming calls to non-VoIP phone numbers April 24, 2025
Resolved MinorIncident Report
Callers dialing in to UBC's non-VoIP phone numbers may experience a dropped call or be presented with a message that the number they are dialing could not be reached. The issue is intermittent, and redialing the UBC phone number may result in a successful connection.
All outgoing calls are not affected. Incoming calls to VoIP phones/numbers are also not affected.
UBC IT technicians are engaged with the vendor and they are actively working to resolve the issue.
Next update to be provided at 22:00.
Components affected
UBC Telephone Service - VancouverTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/16/2025 01:56AM
This incident has been resolved.
MONITORING
12 months ago - at 04/26/2025 05:10AM
UBC IT has worked with its vendors and the inbound calling issue to non-VoiP UBC phones has been resolved as of 17:57. Technicians will continue to monitor the Voice service for stability through the weekend.
INVESTIGATING
12 months ago - at 04/25/2025 11:21PM
Callers dialing in to UBC's non-VoIP phone numbers may experience a dropped call or be presented with a message that the number they are dialing could not be reached. The issue is intermittent, and redialing the UBC phone number may result in a successful connection.
All outgoing calls are not affected. Incoming calls to VoIP phones/numbers are also not affected.
UBC IT technicians are engaged with the vendor and they are actively working to resolve the issue.
Next update to be provided at 22:00.
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