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Outage in UBC

Intermittent FASmail Issues, May 5, 2025 13:45 PT

Resolved Major
May 05, 2025 - Started 12 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are aware of intermittent issues affecting access to mail.ubc.ca for some users and administrators. Our technical team is actively investigating the cause and working to restore full access as quickly as possible
Components affected
UBC Faculty and Staff Email (FASmail)

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/06/2025 01:08AM

The Intermittent FASmail access issue has been resolved.

MONITORING 12 months ago - at 05/05/2025 10:49PM

The service has been restored. UBC IT technicians continue to monitor for further issues.

The next update will be provided at 17:00 PT.

MONITORING 12 months ago - at 05/05/2025 10:07PM

Our team is continuing to work on the issue and services are being restored. Users can try to login to their FASmail via mail.ubc.ca and/or restart Outlook. UBC IT technicians continue to monitor the service.

The next update will be provided at 15:45 PT.

INVESTIGATING 12 months ago - at 05/05/2025 09:28PM

We are aware of intermittent issues affecting access to mail.ubc.ca for some users and administrators. Our technical team is actively investigating the cause and working to restore full access as quickly as possible

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