Outage in UBC
Black screen on UBC-managed Windows devices
Resolved MinorIncident Report
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 05/27/2026 07:06PM
This incident has been resolved.
MONITORING
25 days ago - at 05/25/2026 07:45PM
Some faculty and staff Windows workstations are experiencing an issue where users see a black screen and the Windows taskbar disappeared and applications could not be launched.
The issue has been identified. Impacted systems must remain connected to the internet to receive the update.
A reboot is not required.
Users currently experiencing the issue can restore functionality by restarting Windows Explorer with the following steps:
1. Press Ctrl + Shift + Esc to open Task Manager.
2. If Task Manager opens in compact mode, select More details. Select Run new task.
3. Type explorer.exe and select OK.
4. The update may take up to one hour to complete.
5. If the issue still persists after this, please reach out to your local IT desktop support team.
If you are unable to connect to the network for this update, please reach out to your local IT desktop support team.
MONITORING
25 days ago - at 05/25/2026 06:24PM
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