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Outage in UBC

ComPAIR – Poor Performance and Errors – Oct 7, 2026 1:00 p.m. Pacific

Resolved Minor
October 07, 2026 - Started 1 day ago - Lasted about 19 hours
Official incident page

Incident Report

We are currently seeing intermittent degraded performance in ComPAIR. Users may receive a "503 Service Temporarily Unavailable" error when trying to log in to ComPAIR. We are currently investigating the issue and will provide an update when we have more information or when the issue is resolved.
Components affected
UBC Other - Vancouver UBC Other - Okanagan

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Latest Updates ( sorted recent to last )
RESOLVED about 10 hours ago - at 10/08/2026 03:28PM

The degraded performance issues facing ComPAIR have now been resolved. We apologize for this service disruption. If you have any questions or concerns, please reach out to the LT Hub by emailing LT.Hub@ubc.ca.

MONITORING 1 day ago - at 10/07/2026 10:29PM

We have implemented a fix and ComPAIR is now performing as expected. We are continuing to monitor the tool. If you encounter errors with ComPAIR at this time, please reach out to the LT Hub by emailing LT.Hub@ubc.ca

INVESTIGATING 1 day ago - at 10/07/2026 08:38PM

We are currently seeing intermittent degraded performance in ComPAIR. Users may receive a "503 Service Temporarily Unavailable" error when trying to log in to ComPAIR. We are currently investigating the issue and will provide an update when we have more information or when the issue is resolved.

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